1. Data controller
The data controller for personal data collected through apferrer.com is APFerrer, based in Spain (Mainland and Canary Islands), contact email info@apferrer.com.
2. Data we collect
2.1 Data provided by the user
Data voluntarily provided by the user when filling out contact forms, booking a session, subscribing to the newsletter or requesting course information: name, email, company, role and message.
2.2 Data collected automatically
When browsing the site, technical data may be collected via cookies and equivalent technologies: IP address, browser type, operating system, language, pages visited and time on site.
3. Purposes of processing
- Respond to inquiries, information requests and bookings.
- Provide the contracted consulting, training and software services.
- Send marketing communications, only when the user has expressly consented.
- Meet legal, tax and accounting obligations.
- Analyse site performance and improve user experience.
4. Legal basis
- Consent for forms, newsletter and non-essential cookies.
- Contract performance to deliver contracted services.
- Legal obligation to keep invoices and tax documentation.
- Legitimate interest for aggregated audience measurement.
5. Data retention
Data is kept for as long as needed to fulfil its purpose and afterwards for any legally required periods (for example, 6 years for accounting documentation). Newsletter data is kept until the user unsubscribes.
6. Recipients and transfers
Data is not shared with third parties except by legal obligation. Technology providers acting as data processors are used (web hosting, email, booking tools, analytics). All have adequate guarantees and, where applicable, EU Standard Contractual Clauses for transfers outside the European Economic Area.
7. User rights
Users can exercise the following rights by emailing info@apferrer.com:
- Access to processed personal data.
- Rectification of inaccurate data.
- Erasure (right to be forgotten) when applicable.
- Restriction of processing.
- Portability to another controller.
- Objection to processing based on legitimate interest.
- Complaint before the Spanish Data Protection Agency (www.aepd.es) if the user considers that the processing does not comply with regulations.
8. Security measures
Reasonable technical and organisational measures are applied to protect personal data against unauthorised access, loss or destruction. No transmission over the internet is fully secure, so absolute security cannot be guaranteed.
9. Changes to this policy
This policy may be updated to reflect legal or operational changes. The current version is always the one published at this URL, with the update date shown at the top.
10. Contact
For any inquiry related to this policy or the processing of your data, write to info@apferrer.com.